Return Policy

Thanks for shopping with us! We want you to love your purchase, but if something isn’t quite right, please read our return policy below.
1. Returns & Exchanges
We offer exchanges or credit notes within 10 days of purchase. Refunds are not available.

2. How to Start a Return or Exchange
• Email us at info@tippytoescollective.com.au
• Use the subject line: “Return Request” or “Exchange Request” + your order number
• Include:
• The item(s) you’re returning
• Reason for return
• Item(s) you’d like in exchange (if applicable)
• We’ll reply within 1–3 business days with next steps.

3. Return Conditions
• Items must be unworn, undamaged, and in original packaging
• Items showing signs of wear or damage won’t be accepted
• Sale or clearance items are final sale (no returns or exchanges)

4. Shipping Costs
• Return shipping is your responsibility
• Use a trackable method – we aren’t responsible for lost parcels
• For exchanges: we cover shipping of the new item once your return is approved

5. Credit Notes
• If you prefer a credit note, we’ll email it to you after inspecting the returned item
• Valid for 1 year and can be used on any in-stock item

6. Quality Issues
If you believe your item is faulty or you received the wrong product, please contact us right away at info@tippytoescollective.com.au.
To help avoid ordering the wrong size, please refer to our Size Guide before purchasing.
We’re here to make your shopping experience as smooth and sweet as possible. Thank you for choosing Tippy Toes Collective ♡